Connecting every dot of the customer journey
We unify channels, automate processes, and transform interactions into results. With SigmaCX, every point of the customer journey gains consistency, intelligence, and fluidity.
Solutions we build together
Sigma Insights modernizes service operations by offering greater stability, efficiency, and centralization, resulting in higher productivity, better quality perception, and more satisfied customers, while also paving the way for evolution with artificial intelligence.
Reduction of complaints
20% reduction in complaints related to call quality and disconnections, thanks to greater platform stability.
Improved perception of quality
Customer satisfaction grew, reaching 87% positive perception and reflecting a 3 percentage point improvement in perceived quality
Increased productivity
Expansion of digital channels without a proportional increase in human resources generated +15% in team productivity.
Efficient multilingual service
Automatic translation in text channels allowed us to serve in multiple languages without the need to hire additional agents, resulting in +10% productivity.
When quality and technology meet, amazing results are born.
Sigma Insights has transformed call management with automated analytics, bringing operational efficiency and a significant increase in customer satisfaction.
Evolution of positive customer sentiment
Satisfaction grew from just 4% in 2023 to 46% in 2025, a more than 1,000% increase in positive sentiment, while neutral interactions fell from 90% to 22%.
Reducing silences in calls
The percentage of silence dropped from 29% to 25%, making interactions more objective and fluid.
Greater operational efficiency
Adjustments identified by the analyses reduced, for example, 23 seconds in the TMO in specific service flows.
Fewer callbacks
Changes to customer service scripts reduced the volume of repeat contacts, improving the customer experience and clarity.
When listening to the customer turns into business results.
Sigma Brain responding, adjusting and solving for you.
It’s not a standalone product, but rather part of the SigmaCX ecosystem. It’s the platform’s intelligent engine: it operates across all channels, executing actions to resolve end-to-end demands, combining context, automation, and personalization.
All your connections made easier in Sigma Channel
Centralize all service channels on a single platform and have a complete and integrated view of interactions.
We transform every interaction into strategic intelligence
With SigmaCX, your conversations are no longer just records; they become input for improving customer service:
From conversation to insight
We transcribe and analyze interactions in real time, applying sentiment analysis, automatic categorization, and trend identification.
Data that generates action
Intuitive dashboards and strategic reports that reveal bottlenecks, anticipate problems, and guide operational changes.
Continuous efficiency
By automating workflows and reducing manual tasks, we increase team productivity and customer satisfaction.
Companies that use analytics achieve up to 23% higher revenue growth and 12% higher customer retention.
Fonte: Folio 3
SigmaCX is the hub that unifies channels, automates interactions, and generates strategic insights for consistent and personalized journeys.
Contact
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