Increase the efficiency of your operation by up to 80% with the power of insights
Sigma Insights is the platform that combines advanced interaction analytics and intelligent quality management in one place. It transforms voice, chat, and screen into actionable insights, revealing emotions, patterns, and opportunities that typically go unnoticed.
With intuitive dashboards, automated assessments, and real-time reporting, your company gains clarity, confidence, and efficiency.
See everything in real time
Centralize voice, chat, and screen metrics into interactive dashboards and gain a clear overview of operations in seconds.
Decide with confidence
Track KPIs, quality metrics, and trends in a single dashboard, simplifying analysis and reducing uncertainty.
Customize it your way
Create custom reports and visualizations, adapting the dashboard to your operation’s goals and priorities.
Decipher emotions accurately
With Speech Analytics, you identify feelings and intentions in every call, achieving up to 20% more customer satisfaction and reducing service failures (Mordor Intelligence).
Gain agility with intelligent transcription
Organizations that convert calls into searchable data reduce average handle time by up to 30% and operational costs by up to 25% (Market Research Future / Polaris).
Decipher emotions accurately
Find invisible patterns
Discover cited competitors, recurring objections, and negotiation triggers in seconds, and turn conversations into market intelligence.
Quality control with real indicators
Monitor silence, interruptions, and sentiment tags to assess agent performance and improve the customer experience.
Main benefits
Sentiment Analysis
Identify emotions and intentions in conversations and improve the customer experience with actionable feedback.
Word and Theme Detection
Find critical mentions like competition, price, or dissatisfaction and act before they become problems.
Custom Dashboards
View performance metrics on clear dashboards tailored to your operation.
Automatic Compliance
Monitor adherence to scripts and protocols, reducing risks and compliance failures.
Intelligent Quality Management
Automate agent evaluations, deliver continuous feedback, and increase productivity.
Transform voice, chat, and screen into data that reduces costs by up to 25% and accelerates decision-making.
SigmaCX is the hub that unifies channels, automates interactions, and generates strategic insights for consistent and personalized journeys.
Contact
Av. Alfredo Egídio de Souza Aranha, 100 – Vila Cruzeiro, São Paulo – SP, 04726-170
© 2025 Created by Dafny B.