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It’s for you.

Solutions that listen, understand and improve your service.

Solutions that win over leaders

Speech Analytics has revolutionized Tecban’s day-to-day operations, becoming an indispensable tool. In partnership with the Pluris Mídia team, which contributes to the ongoing curation of the tool, since 2023 we have developed a data collection system that has made the diagnosis of opportunities and process monitoring very accurate, resulting in constant improvement of our processes, customer satisfaction, and average service time. It is important to emphasize that, although the tool is very accurate in the automated evaluation of interactions, all human work in the continuous updating of stimuli for the capture of the tool has always been, and will continue to be, fundamental, and together we will continue to strive towards the goal of continually improving our service.

Tecban

Customer Service Team

The migration was executed flawlessly thanks to detailed planning and extensive prior testing. This careful consideration ensured the platform change was transparent to users and ensured consistent service quality throughout. These results demonstrate a substantial improvement in operational efficiency, service quality, and the ability to adapt to our customers’ needs, solidifying the project’s success.

Fractalia

Operations Team

Companies that rely on technology to transform their relationship with their customers and that, like us, believe in the excellence of experience and the power of intelligent service.

Turn appointments into real connections

Services are no longer transactions but moments of connection, creating bonds between brands and customers.

Ensure clarity to act strategically

Trends, areas for improvement, and opportunities reveal behaviors and expectations, and SigmaCX ensures your brand is always one step ahead.

In a world with so many channels, messages, and demands, customer service has become a laborious task. The relationship between brands and customers has become too automatic.

SigmaCX was born to change that.

Fact: Retaining a customer can be 5 to 7 times cheaper than acquiring a new one. (Salesforce)

Keeping a customer close requires more than responding quickly, it requires creating bonds. Companies with consistent experiences increase loyalty and reduce churn.

Adapting each interaction to the context and needs of each person delivers experiences that truly make sense.

Fact: Personalization increases satisfaction and can increase the average ticket by up to 40% in certain sectors. (Boston Consulting Group (BCG))

Intelligent services, measurable results

The intelligence behind each service is the combination of technology, data, and automation to make the customer journey strategic and measurable.

We transform what is said, and what is not said, into insights to guide decisions, improve processes, and inspire new strategies.

We combine technology, data, and automation to make the entire customer journey fluid, strategic, and measurable.

Intelligence for CX decisions

Sigma is a comprehensive customer experience management platform that integrates channels, automates interactions, and generates real-time insights.

Each Sigma module works seamlessly to deliver a seamless, intelligent, and customer-centric journey.

Connection between brands and people

Dialogi is an artificial intelligence platform designed to create more human, fluid, and efficient digital conversations.

Integrating multiple channels—such as WhatsApp, chat, social media, and voice—Dialogi connects brands and customers with speed, empathy, and intelligent automation.

Every conversation, information exchange, and customer record carries sensitive data that needs to be treated with protection.

SigmaCX is designed with security protocols, end-to-end encryption with global standards such as GDPR, PCI and ISO 27001. This means that, from the moment a customer sends a message until the end of the service, everything is protected and monitored.