The platform that integrates all customer touchpoints into a single solution, combining inbound and outbound with intelligence, security, and scalability.
Sigma Channel
Sigma Channel was developed to ensure a unique and consistent experience at every step of the journey, regardless of the channel you choose to interact.
Track volumes, average service times, and service levels on dashboards that update every second.
Identify opportunities for improvement with advanced reporting and analysis tools.
Deliver your message to your customer on the right channel at the right time, with automatic confirmations and targeted promotional campaigns.
Customizable Flows
Create and implement custom interaction flows to achieve your business objectives.
Campaign
Define the objective of the action.
Channel
Set up custom and scheduled shipments for each audience.
Automated shooting
Select where the campaign will be distributed (WhatsApp, Instagram, Facebook, etc).
Engagement
Monitor responses and interactions in real time.
Dynamic Adjustments
Optimize the flow during the campaign based on the results.
Automate your customer's daily routine
Sigma Channel automates everyday interactions, such as appointment reminders, purchase confirmations, and campaigns, strengthening customer contact and ensuring agility and proximity in every interaction.
More efficiency and control
Consistent experience
The agent receives and manages all interactions in one place.
Operational efficiency
Reduction of rework, centralization of management and automation of flows.
Personalization and proximity
Access to history, allowing for faster and more contextualized solutions.
Consistent experience
The agent receives and manages all interactions in one place.
Operational efficiency
Reduction of rework, centralization of management and automation of flows.
Personalization and proximity
Access to history, allowing for faster and more contextualized solutions.
Smart actions for each stage of the relationship
Smart Reminders
Reduce missed appointments and increase punctuality with automatic notifications.
Purchase Confirmations
Reinforce customer trust with automatic confirmation messages.
Delivery Updates
Keep the customer informed at every stage of the order, in real time.
Payment Notices
Send personalized reminders that ensure convenience and reduce delays.
Cart Recovery
Re-engage customers with automatic reminders that encourage them to complete their purchase.
Proactive Campaigns
Create targeted and intelligent communications to increase engagement and loyalty.
SigmaCX is the hub that unifies channels, automates interactions, and generates strategic insights for consistent and personalized journeys.
Contact
+55 11 4200-8282
Av. Alfredo Egídio de Souza Aranha, 100 – Vila Cruzeiro, São Paulo – SP, 04726-170
© 2025 Created by Dafny B.