Sigma Brain is the intelligence behind digital interactions
It works in both voice and text, an autonomous AI agent capable of understanding intentions, analyzing sentiment, and acting throughout the journey to resolve customer requests.
Let your service speak for you
Natural and empathetic dialogues that resolve issues the first time
Deliver fluid and effective conversations 24/7
With generative AI and natural language recognition, Sigma Brain understands natural language contextually, increasing first-touch resolution and emotional engagement.
Multilingual and global contextual support
Speak your customer's language, anywhere
Translate calls in real time and adapt your communication style to their cultural profile. Additionally, personalize the experience with customizable accents, making the interaction more intimate and natural for each audience.
Understand and respond with emotion
Empathetic service in every call
Identify the customer’s tone of voice and emotional state in real time, and adjust your responses to convey empathy. With integrated sentiment analysis and language adaptation, create more human conversations, strengthening trust and increasing satisfaction.
Connect via voice, chat, social media, and messaging apps in a seamless experience, without customers having to repeat information.
Automate codeless workflows and reduce manual tasks, freeing your team for strategic, higher-value interactions.
Use generative AI to understand intent, analyze sentiment, and deliver contextual responses that increase customer satisfaction.
Autonomous and fully configurable
Build bots in minutes
Build intelligent assistants without coding and dramatically reduce time to market.
Make adjustments whenever you want
Quickly change service flows, avoid IT queues, and keep operations up to date.
Scale channels with one click
Quickly expand to WhatsApp, voice, social media, and more, without technical complexity.
Build flexible journeys
Offer interactive menus, direct customers to different actions, and simplify every step of the service process.
Create, adjust, and scale customer journeys without coding
No-code puts the power of innovation in the hands of your team. Flows, campaigns, and analytics can be configured visually and intuitively, reducing reliance on technical teams and accelerating response time to business demands.
Main benefits
Intelligent automation
Eliminates repetitive tasks, reducing costs and average service time.
Unified context
Maintains customer history across all channels, ensuring consistency and personalization.
End-to-end resolution
Not only responds but acts, executes and completes processes, like a digital collaborator.
Intelligent automation
Eliminates repetitive tasks, reducing costs and average service time.
Unified context
Maintains customer history across all channels, ensuring consistency and personalization.
End-to-end resolution
Not only responds but acts, executes and completes processes, like a digital collaborator.
Continuous learning
Improves with every interaction, identifying patterns and anticipating needs.
SigmaCX is the hub that unifies channels, automates interactions, and generates strategic insights for consistent and personalized journeys.
Contact
+55 11 4200-8282
Av. Alfredo Egídio de Souza Aranha, 100 – Vila Cruzeiro, São Paulo – SP, 04726-170
© 2025 Created by Dafny B.