We are a force in technology, dedicated to radically innovating the way businesses and customers connect
What we believe in
Everyone has the freedom to decide and act in line with our strategic vision, respecting processes while still contributing proactively.
We support each other in critical moments because we believe that collective success is above any individual achievement.
Because to innovate is to walk into the unknown
We deliver excellence as standard
We act with purpose
We believe in the power of uniqueness
We seek lasting impact
We exist to innovate with courage, communicate clearly, and create solutions that inspire and transform realities, always evolving beyond what is possible.
SigmaCX’s story began in 2020, marked by the vision of expanding and modernizing the Contact Center universe. Since then, the company has been driving customer experience transformation, focusing on efficiency, humanization, and innovation.
The first product developed integrated all service channels into a single platform, centralizing management and making each interaction simpler, faster, and more efficient.
Powered by Speech Analytics, Sigma Insights integrates voice analytics into the catalog, enabling the understanding of a company's interactions with its customers.
An artificial intelligence platform that integrates multiple channels to humanize digital interactions, making communication between companies and customers more empathetic, personalized, and efficient. A huge achievement for SigmaCX.
Sigma Brain emerges as a response to the need to create personalized messages at scale, offering personalized experiences, real-time monitoring, and efficiency in building loyalty and reconnecting with customers.
Nuveto Labs became a Nuveto Group product factory and became an independent company. This created a new opportunity that brought SigmaCX to life.
Our story continues to unfold, and we can count on many people willing to make the impossible a reality. Evaristo Canete joins the team and takes on the role of Chief Operating Officer at SigmaCX.
Meet our team
Murillo Melo
CEO
A technician by training and a creative by conviction, Murillo has already embraced entrepreneurship and accumulated over 15 years of experience in IT architecture, including data center management and digital transformation. Today, he leads Sigma CX with a passion for solving, transforming, and creating experiences that truly make sense.
Evaristo Canete
COO
From the board of directors to operations, Evaristo has a wealth of experience and remains constantly evolving. With experience in more than five countries, he has led operations with over 68,000 positions and revenue exceeding $2 billion. Today, he applies this experience to Sigma CX with the ease of someone who understands that leadership is, above all, about people.
SigmaCX is the hub that unifies channels, automates interactions, and generates strategic insights for consistent and personalized journeys.
Contact
+55 11 4200-8282
Av. Alfredo Egídio de Souza Aranha, 100 – Vila Cruzeiro, São Paulo – SP, 04726-170
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